Terms of trade

Optix New Zealand – Express Terms of Trade and Customer Information

Customer orders are welcomed either by telephone, email, or in person.
Our Free Phone service is available on 0800 867 869 during normal business hours, Monday to Friday, 9.00am – 5:00pm, emails to optixnz@xtra.co.nz.

For economic handling and delivery a minimum purchase of $50 plus GST is requested for each delivery. Confirmation of orders is not normally provided, unless requested on an individual order.

Goods are supplied in multiples of the Unit of Measure (unit) detailed on price lists and order forms. If required ordering information and price detail is available by contacting us.


All orders are despatched on FOB from Nelson, with the freight cost added to the invoice for each delivery.

Deliveries are normally made via PBT Transport as a recorded delivery service (signature required). If an alternative delivery method or pick up is required we will assist, please make arrangement for the collection at a time/method agreed with us in advance.


Prices are subject to change without notice. Wholesale Prices exclude GST, and if quoted, any RRP (recommended retail price) will include GST. Retailers are encouraged to set their own retail prices according to market conditions.

Initial transactions with a new customer will be on a prepaid basis. A proforma invoice detailing goods available for delivery will be sent once the order is prepared. Orders are delivered upon prepayment via direct credit.


Accounts are available to retail stores or commercial users, once a regular trading pattern is established, providing they are buying solely for the purposes of business and can demonstrate a reliable credit history. An account facility may be requested by returning a completed Account Application Form. Please allow 7 – 10 days for application processing.

All accounts (unless indicated otherwise) are due for payment on the 20th day of the month following the date of invoice. Payments should be made via either direct credit or cheque. Bank account details are shown on each tax invoice and the monthly statement.

Credit and terms

We reserve the right to withhold credit facilities on overdue accounts, and to charge interest on an overdue amount. All debt recovery costs incurred will be at the purchaser’s account.

The risk in the goods passes to the purchaser on despatch. Clear title of goods purchased from Optix New Zealand will pass to the purchaser when the price of the goods is paid in full.

Every care is taken to ensure our deliveries reach the customer in good condition. The customer should inspect all consignments received to ensure the delivery has not been damaged in transit. Any damage that occurs must be noted in writing on the carrier’s consignment note (the signed ticket taken by the courier) so a claim may proceed.

Damages and returns

Claims for damage in transit are handled directly by the carrier. If there is ever any problem please contact us on the day of receipt, so we can help facilitate the claim process.

We provide customers with a 7 day ‘no fault’ right of return. If products received are not required please contact us for a Returns Authorisation, then re-pack as received, and return freight paid. Used, damaged, shop soiled or labelled products are not accepted for return under any circumstance. This right of return offer does not apply to any non-standard product manufactured or supplied to the customer’s special order.

Any claim for faulty or short delivered goods must be made within 10 days of invoice date. We will resolve approved claims according to the circumstances, either via no charge replacement or by crediting the value of the goods.

These Express Terms of Trade should be read in conjunction with our General Terms and Conditions of Contract, available on request. For inquiries please call (0800) 867 869